FAQ's

Frequently Asked Questions & Answers

"What should I bring?"

We provide a starter supply of essentials to get your stay off to a smooth start. You may want to bring:

Beach towels and chairs (some properties include these — please inquire)
Food and condiments
Extra paper products (toilet paper, paper towels, trash bags, and other consumables)
Laundry detergent (if your property has a washer/dryer)
Plastic wrap and foil

"Do you accept shorter stays during Peak Season?"

Yes! Select properties do offer shorter stays. Contact us to find out which homes are available for your dates.

"Should I get Travel Insurance?"

Travel insurance is optional but highly recommended to protect your trip from unexpected events. We suggest PlayTravel for reliable coverage and peace of mind.

"What time is Check-In?"

Check-in is at 4:00 PM. Early check-ins are not available during peak season to allow for thorough cleaning and inspection.

Here’s how it works:

9:00 AM on arrival day: You’ll receive your digital Folio Guidebook via email.
3:00 PM: You’ll receive your final check-in email with lockbox or keyless entry details.

"What time is Check-Out?"

Check-out is at 10:00 AM. Our cleaning teams arrive promptly, so please ensure the home and parking areas are fully vacated by this time.

"Can I have an Early Check-In?"

During peak season, early check-ins are not permitted to ensure our team has enough time to prepare each property. Please do not arrive or park before 4:00 PM.
During the shoulder season, we’re happy to try to accommodate early arrivals whenever possible. Just reach out ahead of time, and we’ll do our best!

"How do I Book?"

Booking is simple through our website:

Select your week and number of guests or bedrooms.
Browse available properties with detailed descriptions, rates, amenities, and maps.
Submit an inquiry — once accepted, a 50% deposit secures your stay.
Final payment is due 45 days before arrival.

"When do you open bookings for the next calendar year?"

We begin updating calendars in October. Reservations and deposits for the upcoming year are accepted starting January 10th, giving owners time to finalize schedules and rates.

"What are my responsibilities as a guest?"

The primary guest signing the Rental Agreement is responsible for:

Payment of all fees and taxes
Any damages during the stay
Following all house rules

Guests must be 28 years or older to rent. Please review your Rental Agreement carefully before arrival.

"Is online booking secure?"

Yes. All transactions are processed through a secure server, and you’ll receive immediate email confirmation once your payment is processed.

"Can I bring my pet?"

Some properties are pet friendly! Please email us a photo and brief description of your pet for owner approval before booking. An additional pet fee will apply.

"Will I be able to reach you during my stay?"

Absolutely. We’re always just a call, or email away for any questions, feedback, or concerns!

"Do you offer twin-to-king bed conversions?"

Many of our twin bedrooms can be converted into a king bed using a king conversion kit, available upon request. Please note that this is a guest responsibility, and housekeeping does not provide this service. If you’d like to request a conversion kit, just let us know ahead of time so it’s ready for your arrival.

Additional Information

All Salt & Shine rentals include bed sheets and bath towels.

Our cleaning teams and managers follow CDC guidelines to ensure a safe, sanitized environment for every guest.

🌟 At Salt & Shine, your getaway is our passion — and your peace of mind is our priority. Still have questions? No worries — we’re just a call (or a beach breeze) away.